Impact of negative customer reviews on your online business, You must know
Bad news will always travel at the speed of lightening. So if your product or service received a bad review then be sure that this review will spread really fast. These days people will go through reviews before they can lay their trust in a business and if there is a negative review then they will think twice before buying your product and services. A look at the Negative Customer Reviews Impact on your business: If you have not been taking negative comments and feedback seriously then think again. If you go through studies and reports you will realise that potential customers take these reviews seriously and it affects their purchasing decision. There are reports that suggest that a single negative review can result in a loss of more than 15 % of potential customers. Now that is a lot of customers. As the number of bad reviews will increase the loss will increase. If the negative review comes up in the Google search engine results then you have to be prepared to bear more los